v1.3 · in force from 2026-02-20 · SICKW.COM
A credit is consumed when a request is processed, whatever the result. A result that says "not found", "no data", "clean", or that returns less than you hoped, is still a result: the source was queried and charged us. That is not grounds for a refund.
We refund automatically, or on request, in these cases:
2.1 Platform error. The check failed because of a fault on our side — the order never reached the
source, or the result was lost before being stored.
2.2 Empty or unusable reply. The source returned nothing, or returned an error message instead of
data. Our system detects most of these and refunds without you asking.
2.3 Duplicate charge. The same identifier and service was charged twice within a short window because
of a double submission or a payment error.
2.4 Service unavailable after payment. You paid for a service we then withdrew before delivering it.
2.5 Payment posted twice. A top-up was credited once but charged twice by the gateway.
• The result is negative, empty of the field you wanted, or different from what you expected.
• You submitted the wrong IMEI or serial, or used the wrong service for the device.
• The device is not supported by that source.
• A later check returns a different answer — sources update their data.
• You changed your mind after the result was delivered.
• Bulk orders where some lines returned data and some did not: only the failed lines qualify.
4.1 Credits bought are non-refundable to your payment method once bought, except where clause 2.5 applies, where clause 4.3 applies, or where the law requires otherwise.
4.2 If you close your account with a positive balance and have not breached the terms, contact us — we look at these case by case.
4.3 Consumers: 14-day withdrawal. If you are a consumer (a natural person buying outside any trade or profession), you may withdraw within 14 days of buying credits, without giving a reason. We refund to the original payment method within 14 days of your notice. This covers credits you have not used, and also credits already spent, unless at the time of purchase you expressly asked for immediate performance and confirmed that this ends your withdrawal right for the checks actually performed — Article 16(m) of Directive 2011/83/EU, OUG 34/2014. Write to contact@sickw.com to withdraw.
Write to contact@sickw.com with the order ID and the identifier, within 30 days of the order. We answer within 5 working days. Refunds are credited to your platform balance, normally within 24 hours of us accepting the claim.
Raising a chargeback on a legitimate charge instead of contacting us results in immediate suspension and forfeiture of the remaining balance, and we will contest it with the order logs.